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FAQs
Common setup questions.
Resources · Support
Get help when
you need it.
FAQs, troubleshooting, and how to reach support — for day-two operations after products are live.
Built for enterprise reality
FalconPro composes platform capabilities into outcomes your security, architecture, and business teams can defend.
- FAQs for setup and access
- Troubleshooting ingest, search, and agents
- Ticket and escalation paths
- Admin runbooks
What you get
Enterprise-grade capabilities designed for regulated environments.
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Troubleshoot
Ingest, search, agent runs.
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Support
Open or track a ticket.
Frequently asked questions
Setup, SSO, collection scope, and Local LLM routing — searchable FAQs for admins and power users.
Troubleshooting
Runbooks for ingest stalls, empty retrieval, agent timeouts, and connector permission drift.
Contact support
Enterprise customers receive priority queues. Open a ticket from the admin console or email support@falconpro.ai.
Common questions
How long does a typical Foundation deployment take?
Most estates reach a first production corpus in 4–8 weeks depending on connector scope, SSO integration, and moderation gates.
Can we use Local LLM only?
Yes. Sovereign and Enterprise tiers support on-prem and private-cloud models with the same citation and audit envelope.
Where are prompts stored?
FalconPro does not silently vault prompts in a shared public store. Audit logs capture request metadata; content retention follows your policy configuration.
How is usage metered?
Token and request meters feed the control-plane ledger. Finance sets rates; platform emits facts — no shadow spreadsheets.